If you need a new car you can buy online with Wilsons. You can reserve your vehicle online, have a virtual appointment to find out more about the car, be sent a personalised video tour of the vehicle, and then purchase your car all from the comfort of your own home. You can then choose to click and collect the vehicle online or order it for free delivery.
Under UK law, if you buy a car 100% ‘remotely’, you will be covered by the Consumer Contracts Regulations. These hese rules give you extra protection and peace of mind when buying a car online or over the phone that you wouldn’t have if you bought a car at a dealership.
Perhaps the most notable right you have under these rules is the fact you can cancel your order, no questions asked, within 14 days of placing it and get a full refund. You don’t get this extra protection if you’d bought a car directly at the dealership. However, you can only benefit from this as long as you never set foot in the retailer’s premises. If you went to the dealership to pay your deposit or fill in the paperwork, you won’t be entitled to a full refund, and you’ll need to check the terms and conditions to see what the repercussions are for cancelling an order.
And you may be restricted in how many miles you can drive if you wish to return the car within that 14-day period. Again, you need to check the paperwork as if you drive more than the maximum you may not get a full refund.
You’re only able to benefit from the cooling-off period if you buy the car 100% remotely. If you pay for the car at the dealership, the purchase is recognised under the regulations as an “on-premises contract”, rather than an “off-premises contract”, and therefore the order cancellation and refund options don’t apply.
We offer a convenient and hassle-free alternative to car buying, where you can narrow down the make and model that you want, apply for finance (or pay cash if you prefer), place and order, and wait for it to be delivered or click and collect.
Advanced technology and strong consumer protection laws now mean that buying online now gives you just as much reassurance as if you travelled to buy from a car dealer, and even more rights, including the ability to return the car for a full refund.
We offer free delivery up to 100 miles, £1 per mile after this and free click and collect from our dealership. If you are part-exchanging your existing vehicle, then this would normally be picked up from your home. If possible, this will be done on the same day as your new car is delivered.