• The Wilsons Way

The Wilsons Way

Caring for our customers is the principle that runs through everything we do

Why purchase a car from anywhere else when you can buy with confidence at Wilsons Epsom

We are the largest family-run new and used car supermarket in the South of England, having been proudly caring for motorists across Surrey and beyond since 1904.

At Wilsons we do things differently. We care that our customers have a great amount of choice, excellent value for money and exceptional service that extends way beyond buying a vehicle. 

Not only that, but when you purchase a car from us, you’ll be treated with honesty, integrity and plain dealing every step of the way. That’s why our customers keep coming back time and time again.

Our Values

We have many values that we adhere to in the day-to-day running of our dealership. Whilst representing 11 new car brands, we aim to go over and above for our dedicated customers in order to provide the best service possible.

Family, Sustainability, Equality, Teamwork, Quality, Fairness, Improving, Standards, and Customer Care are our key values. Generations of customers rely on us here at Wilsons because we care. 

We’re a family-owned business and we take great pride in transferring our family values to you, our customers.

Our Mission

We work together to meet the needs of our customers and we are open daily to provide expert advice and guidance to help you choose the best car for your needs and your budget.  

Our price promise guarantees that you won’t pay less anywhere else, so you can buy with confidence! We offer an extensive choice of vehicles at unbeatable prices and a service you can trust all in one location.

We strive to provide everything you could possibly need throughout your time as a driver; overall, we’re here to ensure you will enjoy happy motoring for many years to come!

We Care

Perfection is our aim and we are committed to continuously improving so that we can offer you an unrivalled service for all your motoring needs. 

When you visit the team here at Wilsons, you’ll be welcomed in a polite, friendly and helpful manner and we’ll never be pushy. We’ll listen to your requirements, responding with honest, accurate and relevant information so that you can make your mind up fairly with all the facts. 

If for some reason you are dissatisfied with any part of our service, our dedicated customer care team will endeavour to resolve your issue as best as possible and ensure you are happy with the decided outcome. 

To read our Wilsons values and mission statement in full, please click here.

Saved

All our vehicles are subject to an Admin Fee. Our Admin Fee covers any additional administration needed during your transaction, including a thorough provenance check (HPI Check). The vehicle provenance investigation checks if a car has finance owing, is stolen, cloned, written off or clocked, giving you real confidence in your car. Our vehicle checks carried out during preparation also include a cosmetic and mechanical assessment of each vehicle. The admin fee also includes the cost to fully valet, register and, if necessary, MOT your vehicle (if less than 6 months left of current MOT).

Our administration fee is a variable fee which covers the additional administration needed when transacting with different categories of customers as specified:

All of the above fees are inclusive of VAT