• Welcome To Wilsons' Help Centre

Welcome To Wilsons' Help Centre

hWe've gathered our key information pages together for you in one place, so that you don't need to go searching for them. If you can't find what you're looking for, please start a Live Chat session with one of our team, or send us an enquiry and we'll get back to you as soon as possible.

  • Map Of Wilsons
    Wilsons is a family-run business with over 110 years of experience in the motoring industry. We are dedicated to helping customers get the most out of driving. At our large dealership in Epsom, Surrey, you’ll find models from manufacturers including Abarth, Dacia, Fiat, Nissan, Peugeot, Renault and Vauxhall. We also provide Motability services for all of these brands, and you can choose from over 1,000 used cars in stock. Our dealership is spread over different sites on Kiln Lane. The map below works as a useful guide, showing you where you can find the different manufacturer showrooms....
  • Wilsons Epsom FAQs
    How long has Wilsons been in business? We were established by Howard Wilson in 1904, initially as a driving school. By 1920 the business expanded after we started selling cars and we moved to a bigger site in Epsom. Our humble small premises has since grown to a multi-franchise dealership, currently representing eight manufacturers and stocking over 1,000 used cars. The business is still in the family and has thrived for 114 years through our commitment to giving our customers the best service and the best prices around. Find out more about our history here. Do you really have 2,000 vehicles...
  • About Us
    We are the largest family run new and used car supermarket in the South of England that has been selling cars for over 110 years offering our customers extensive choice, unbeatable value and a service they can trust in one location. We're proud to represent ten new car brands - Abarth, Alfa Romeo, Dacia, Fiat, Hyundai, Jeep, Nissan, Nismo, Peugeot, and Renault - as well as stocking over 500 nearly new and used cars on site that you can browse online today.
  • London Travel FAQs
    We cater for our customers commuting from the capital! Wilsons Group is just a stone's throw away from the centre of London and easily accessible via local transport links. So if you're in the London area and on the lookout for a new or used vehicle, pay us a visit! Below is a number of FAQs to help plan your journey. How long to travel from London to Epsom? The time it takes to travel from London to Epsom depends on the mode of transport you take. The train takes between 35 and 42 minutes, while driving can take up to 70 minutes depending on where in London you are based. If you prefer to ...
  • Aftersales FAQs
    What is checked for in an MOT? The MOT test checks the safety and roadworthiness of your vehicle. A number of components are inspected and tested. These include; the lights, electrical wiring, steering and suspension, brakes, tyres, seat belts, exhaust system and horn. For full details on our MOT testing procedure, contact Wilsons today.​ How often should I service my car? Your vehicle should typically be serviced every 12 months or within a certain mileage range – often 10,000 to 15,000 miles – whichever comes first. The specifics vary depending on the make and model of your ve...
  • Used Cars FAQ's
    What to look for when buying a used car? When buying a used car, you’ll want to check a number of things, such as its overall condition and service history. In addition, you’ll need to ensure your chosen model fits your requirements in terms of space, age and mileage, and fuel type. Ensure you go for a test drive to be sure the car is right for you. What you need to check when buying a new car The condition of the bodywork. The condition of the interior. The tread depth and condition of the tyres. The engine, clutch and gearbox, all of which can be checked during a test dri...
  • Wilsons Customer Care
    Here at Wilsons, we have a dedicated Customer Care Team that is in place to help you with any queries that you may have about your new car, service, MOT, or any general enquiry. You can contact a member of the Team by calling 01372 736 000, sending an email to [email protected], submitting an enquiry form anywhere on this site or clicking the green 'Chat Now' buttons. A Customer Care representative is available from: 8 am to 5 pm Monday to Friday Please note that our Customer Care Team is unavailable on Bank Holidays and weekends. If you try to contact a member of the Customer Ca...
  • New Cars FAQs
    When does a new car need an MOT? New cars don’t need to undergo an MOT test until they reach three years of age. This is determined from the point at which they are registered, rather than the point at which you take delivery. To check if your MOT is due, contact us at Wilsons today. ​ What is the best new family car? The best new family car for you depends largely on your individual needs and budget. Among those recommended by independent site Carbuyer, are the Vauxhall Astra and Renault Megane, both of which are available to test drive here at Wilsons. Other popular options include ...
  • Wilsons Complaint Process
    ​At Wilsons, we want you to have a hassle-free and pleasurable experience whenever you visit or contact us. We are committed to providing a service that is of the highest standard, but we do understand that occasionally it is not the case. If you have a concern with either your vehicle or the service you have received from Wilsons, we are committed to resolving the situation fairly and transparently. Our Promise ​​We will thoroughly investigate your issue and offer a fair response that will take into account all of the information available to us.We will do our best to resolve your complaint...
  • Careers At Wilsons
    Who are we? Established in 1904 by Harold Wilson as a driving school, Wilsons Epsom has evolved into the largest new and used car supermarket in the South of England. We sell nine new car brands as well as having over 1,000 used cars on site.  Who are you? As a prospective Wilsons employee, you are clearly hard working, skillful and willing to take on a challenge. You don’t need to have worked in the industry before or be the finished article, because it is our Managers jobs to nurture talent and provide training to ensure that you achieve your potential. What Are The Perks of B...
  • Our Handover Process
    Buying a new car is an exciting process whether it is your first or your tenth, but there are some formalities, processes and documents that you need to be aware of. Firstly, delivery times of your new car will vary depending on if it is brand new, pre-registered or used. For a brand new car that is being built to your desired specification, a six week lead time is not unusual. For cars in high demand, the waiting list can be closer to six months.  Although pre-registered and used cars already have pre-determined specifications, you will not be able to drive the car away on the same day ...
  • Contact
    Wilsons can satisfy any of your motoring needs with new cars, used cars, rentals, service centres, parts and a bodyshop in one location. We supply the latest new car models from Abarth, Dacia, Fiat, Nissan, Nismo, Peugeot, Renault and Hyundai as well as over 1,000 quality used cars. Whether you are a private motorist, Motability customer or business user, we have the vehicles, and the offers, to get you behind the wheel of your ideal model. Our flexible finance options benefit individual motorists and businesses big and small, making it easier than ever to own or lease a top-quality car. In ...
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All our vehicles are subject to an Admin Fee. Our Admin Fee covers any additional administration needed during your transaction, including a thorough provenance check (HPI Check). The vehicle provenance investigation checks if a car has finance owing, is stolen, cloned, written off or clocked, giving you real confidence in your car. Our vehicle checks carried out during preparation also include a cosmetic and mechanical assessment of each vehicle. The admin fee also includes the cost to fully valet, register and, if necessary, MOT your vehicle (if less than 6 months left of current MOT).

Our administration fee is a variable fee which covers the additional administration needed when transacting with different categories of customers as specified:

All of the above fees are inclusive of VAT