Your Guide To RAC Platinum Warranty

Warranty with RAC and Wilsons

Your guide to RAC Platinum Warranty

Warranty with RAC and Wilsons

What is RAC Warranty?

When buying a used car, van or motorbike you can often be left without the same reassurance that comes with buying a new vehicle with a manufacturer's warranty.

The RAC Warranty offers the guarantee that should something go wrong with your vehicle, you can receive hassle-free repairs at no additional cost.

The RAC Dealer Network takes pride in ensuring all vehicles are sold in the best condition, however as a vehicle gets older, the risk of part failure increases. To give you extra peace of mind, we provide an RAC Warranty with every eligible vehicle.

Why RAC Warranty?

An RAC Warranty comes with the following additional benefits:

  • 12 months free RAC Breakdown Cover*
  • No excess to pay
  • Aggregate claim limit up to the original purchase price of the vehicle (individual claims limits apply)
  • Maintenance while the vehicle is being used in Europe for up to 60 days in any 12 month period

What’s included?

We’ll make it clear what is and isn’t included in your warranty and if a problem occurs, our streamlined claims procedure is geared towards getting your vehicle back on the road as soon as possible.

For example, an RAC Warranty will support each of these listed parts:

Average repair costs**

  • Alternator £371         
  • Gearbox (Auto or Manual) £711
  • Starter Motor £312
  • Diesel Engine £1,686 

All mechanical and electrical parts are included for failure to perform their normal function. Use the graphic below for a summary of what parts & features are included in an RAC Platinum Warranty.

A summary of exclusions

Warranty does not include items claimable under the manufacturer’s warranty. Total aggregate claims value cannot exceed the purchase price of the vehicle. Other exclusions and limitations apply, which are provided in the full terms and conditions document (available upon request) and included on the schedule document.

Claims procedure

If you wish to claim against your RAC Warranty, please visit us. If you’re unable to return to the original dealership, you can book your repair at an RAC Approved Garage by visiting, or at any VAT registered garage.

Please take your RAC Warranty documents given to you at time of purchase to the chosen repairer, they will check your details and advise you further.

If you need any further assistance relating to a claim, please contact RAC Warranty on:

Tel: 0330 100 3728

Monday – Friday, 9:00am - 5:00pm

*RAC Breakdown Cover is a regulated product and Terms & Conditions apply. The product is provided by RAC Motoring Services (Registered No 01424399) and/or RAC Insurance Ltd (Registered No 2355834). Registered in England; Registered Offices: RAC House, Brockhurst Crescent, Walsall WS5 4AW. RAC Motoring Services is authorised and regulated by the Financial Conduct Authority in respect of insurance mediation activities. RAC Insurance Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority

**Average parts and labour costs (including VAT) taken from Assurant claims data January 2019-20

RAC Warranty is a non-regulated product, provided by an Assurant company: The Warranty Group Services (Isle of Man) Limited (TWGSIOM), Company No. 94279C, whose registered address is Third Floor, St George’s Court, Upper Church Street, Douglas, Isle of Man, IM1 1EE

Administrator contact details: RAC Warranty, TWG Services Ltd, The Aspen Building, Floor 2, Vantage Point Business Village, Mitcheldean, Gloucestershire GL17 0AF. Customer Services Telephone: 0330 100 3728 (Monday - Friday, 9:00am - 5:00pm).

Administrator: TWG Services Limited, registered in England & Wales, company number 1883565, registered office Twenty Kingston Road, Staines upon Thames, Surrey TW18 4LG.

Breakdown cover is provided by RAC Motoring Services, Registered No. 1424399 whose registered address is RAC House, Brockhurst Crescent, Bescot. WS5 4QZ.

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Transport For London

Cars need to meet minimum emission standards when travelling in the Ultra Low Emission Zone (ULEZ) or the daily charge must be paid.

Minimum emission standards

Petrol: Euro 4
Diesel: Euro 6

The ULEZ will be enforced based on the declared emissions of the vehicle rather than the age. However:

Information from Transport For London

Check this car on the TFL website before purchasing:

All our vehicles are subject to an Admin Fee. Our Admin Fee covers any additional administration needed during your transaction, including a thorough provenance check (HPI Check). The admin fee also includes the cost to fully valet, register and, if necessary, MOT your vehicle (if less than 6 months left of current MOT).

Our administration fee is a variable fee which covers the additional administration needed when transacting with different categories of customers as specified. Retail Customers £199.00 - (Private buyers - NOT an owner, partner or director of a new/used vehicle sales company). Retail Customers using a finance broker outside our official panel of lenders paying funds direct to Wilsons Epsom - £399.00. All fees are inclusive of VAT.