About This Policy
It’s important that personal data is kept up to date and you should inform us if you need to make any amendments to the data we store using the contact information in this policy.
Who We Are
The controller of your personal data is Wilsons Automobiles & Coachworks LTD, hereinafter referred to as the Wilsons Epsom, located at Wilsons Automobiles & Coachworks LTD. Located on Kiln Lane, Epsom, KT17 1DH.
The Types Of Personal Information We Collect
We currently collect and process the following information:
- Personal identifiers, contacts, and characteristics (for example, name, address and contact details, driving license, date of birth, utility bills)
- Vehicle identifiers and characteristics (for example the registration and history of a part exchange vehicle you wish for us to purchase from you)
- Transaction information (for example payment details to and from you)
- Financial information (for example bank account details, salary, employment details, and financial commitments)
- Images (for example audio or video recordings when you phone our call centre or visit our place of business.
Where Do We Receive Your Data From?
We receive information that you provide us with:
- When you visit our website or interact with our live chat function and enter personal data
- When you interact with us through social media platforms
- When you telephone or email our customer support center as part of an enquiry
- When you buy goods and services from us and provide payment
- When you offer a part exchange vehicle for consideration as part of a transaction
- When you apply for finance
- When we telephone you to assist you with a transaction
- When we telephone you to make arrangements for a delivery or collection
- When you contact us to make a request for support in relation to a transaction, a vehicle or to make a complaint or request
- When you respond to an advertisement or promotional marketing communication We share data with finance providers:
- When we request a finance settlement figure for a vehicle that you are selling or returning to us under your consumer rights
- When you make a finance application as part of a vehicle purchase
- To facilitate a vehicle purchase
We share data with third parties:
- When you visit our website via a vehicle sale aggregator website such as Autotrader or carwow and you purchase a vehicle. This information is used by them for statistical purposes
- When you purchase a vehicle we may confirm your identity with a digital identity verification process through a partner agency.
- As part of the process of administering warranty claims
- When registering additional products and services associated with the vehicle that you may have purchased, where the service is provided by the supplier, for example registering the application of a paint protection product, the commencement of a guarantee or an insurance product.
- When we act on your request, to perform your contract with us or to carry out your order, to Wilsons Epsom or to third party suppliers (including third parties such as car finance, warranty, and Insurance providers ) payment- or delivery-providers.
- In the event of a transaction for financing our business, a merger or an acquisition of Wilsons Epsom or of (part of) its assets by a third party;
- In the event of legal claims, legal proceedings or as part of legal, risk, privacy, and data protection or financial audits;
- To perform credit checks or counterparty due diligence within the above-mentioned purposes;
- To parties who act as a processor on our behalf, for instance, our IT, Marketing or cloud service providers.
- To advertising platforms such as Google Ads and Facebook ads for audience profiling, look-a-like audience selection and targeted online communications
- To invite you to review any services you received from us on a dedicated customer feedback/review website in order to collect your feedback and improve our services. We share Information with public bodies:
- When assisting the police or public authorities with enquiries or investigations
- If there is a legal obligation for us to do so, for instance, to provide information to tax authorities, other government institutions or third-parties as provided by law;
How Do We Process This Information
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
Your consent. You are able to remove your consent at any time. You can do this by contacting [email protected]
We have a contractual obligation
We have a legal or regulatory obligation
We have a legitimate interest
Provision Of Personal Data
Where there is a statutory and contractual requirement for you to provide your personal data, any refusal or failure by you to do so may result in us being unable to enter into a contract with you and/or continue the contractual relationship with you.
How We Process Data
We have set out, in the table below, a description of how we use your personal data and the legal basis we rely on to do so. For a description of the types of data see section The types of personal information we collect
How we process your data - The type of data on what Legal basis
When you use our website we will collect your postcode to ensure that you are provided with the correct delivery or collection options when considering purchasing a vehicle from us – which is covered under Personal / Legitimate Interest
When you complete all the mandatory processes to purchase a vehicle and make payment (not using finance) – which is covered under personal and vehicle transactions – Contractual and legitimate interest.
When you respond to an advertisement on a vehicle sales website and make a purchase from Wilsons Epsom – which is covered under personal and vehicle – Legitimate interest
To respond to your enquiries about our products and services or to provide you with telephone assistance to complete a purchase or make arrangements for delivery or collection of a vehicle – covered under personal, images, social media – Contractual and Legitimate interest
When we request and check your personal documentation (photo ID, utility bills) for the purposes of confirming your identity to facilitate a vehicle purchase by our employee on delivery or collection of the vehicle – covered by Personal and Regulatory.
When you propose a finance application via our finance partner
Personal, financial, vehicle
Regulatory / Legitimate
The registration or provision of any product or service related to your vehicle purchase such as an extended warranty or paint protection
To respond to and handle aftersales enquiries or assist in the provision of your statutory consumer rights such as when you make a complaint
Registering a purchased vehicle or “passing to trade” a part exchange vehicle via the DVLA electronic services on your behalf
When you offer in part exchange a vehicle for sale to us we will check its provenance by sharing data with CAP/HPI
If we arrange a courtesy vehicle subject to availability. If we agree to provide a courtesy vehicle to you for the duration of the works on your vehicle you will be asked to provide a copy of your driving license so that we can insure the vehicle. If you incur any speeding, parking or other motoring offenses when using the vehicle you will be liable for all costs and we will forward your contact data to the third party enforcing the penalties.
If your vehicle breaks down and we provide your details to a breakdown assistance or recovery company for the purposes of facilitating a repair to your vehicle
Contacting you with targeted promotional marketing communications through digital, non-digital, and social media channels which you have chosen to be contacted through with consent gained from your personal profile on our website
We may take still / video images of your personal documents (photo id) during a visit by you to our place of business or when delivering or collecting a vehicle at your residential address. These videos are used for the purposes of providing security for you and our employees as well as used for training purposes and complaint handling.
When you pay for a transaction we will use payment information provided by you to contact your bank for purposes of facilitating the transaction
When you use our website we use traffic log cookies to identify which pages are being used by you. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website as some features may not function as a result.
When you purchase from us, we may use your data for analysis and customer profiling to help us develop and improve our products and services, understand our customers better; and to manage and improve our relationship with you. This could include, for example, evaluating the effectiveness of our marketing and customer service, conducting market analysis and identifying products or services which may be of interest to you.
Personal data will not be kept by us any longer than necessary for the purposes for which they were originally collected or processed further for secondary purposes. All personal data will be stored no longer than required by the EEA privacy legislation and national laws and regulations, such as financial and tax obligations and prevention of money laundering, sanctions and financing of terrorism laws. In case you order goods from us, we keep your data as long as reasonably necessary in order to comply with our warranty obligations under the applicable period. In case you have opted in to receive newsletters from us, your personal profile is based on up to 7 years of history preceding the newsletter. The storage period of cookies can be found here. Personal data may also be kept to evidence compliance with contractual and other obligations until the limitation period of the respective rights has expired as well as for the period required for the establishment, exercise or defense of legal claims.
Your Personal Data Rights
Where we have gained consent to send you personalised marketing communications by channel, you can unsubscribe by channel by using any links at the bottom of each communication or by contacting the customer support team via phone on 01372 736 000 by e-mail to [email protected] providing specific details of the consent that you are withdrawing.
You have the right to request to access your data and to request to rectify or erase it or to restrict its processing. You also have the right to request a machine-readable subset of your data and store it elsewhere. Where the processing of your personal data is based on your consent, you are at all times entitled to withdraw this consent which will not affect the lawfulness of the processing before your consent was withdrawn.
Furthermore, you may always object against to the use of your data for direct marketing purposes, including the creation of profiles for newsletter customization and advertising. You may also object against any other processing for legitimate interest purposes in connection with your personal circumstances.
You can find more information on what your rights involves and applicable restrictions at https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en.
In addition, you can also give instructions on the data after your death by appointing a person who can exercise the previous rights regarding certain categories of your personal data (including special categories of data, private life, communications data an image) after your death (in the absence of such designation, these rights could be exercised by your heirs) and determine that you do not want the previous rights to be exercised after your death.
Requests to exercise the above rights may be submitted by sending an email to [email protected]. The Privacy officer for Wilsons Epsom may be contacted through [email protected]. If you submit a request in relation to your data, please specify the nature of your request and the specific processing your request is about. We also may ask for further information in order to establish your identity.
We will endeavour to provide a response to your request within 1 calendar month but this may take longer depending on the complexity of your request. In this circumstance, we will contact you to keep you updated.
You may also at all times file a complaint with the data protection authority in the United Kingdom, which is the Information Commissioner’s Office and more details can be found at www.ico.org.uk. If your Supervisory Authority is from an EU country, you can also find contact details for data protection authorities in EU countries at https://edpb.europa.eu/about-edpb/board/members_en.
Changed To This Policy
Security, Cookies, Links, Social Plugins
Security measures we put in place to protect your personal information
Technical and organisational security measures are used to protect the personal information supplied by you and managed by us against manipulations, loss, destruction, and access by third parties. We are continually improving our security measures in line with technological developments.
Please be aware that transmission of information via the internet is not completely secure. We will do our utmost to ensure your privacy remains protected however, we cannot guarantee the full protection of your personal information whilst in transit to our website. Be aware that any transmission is at your own risk.
Use of ‘Cookies’
Cookies are small files that are placed on your computer’s hard disk for record keeping purposes. When you visit one of our websites we may send you a cookie. For more detailed information regarding the cookies we use, please see below.
We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
The only cookies in use on our site are for Google Analytics. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.
Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.
Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.
Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site, for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.
Links to other websites
Additionally, if you linked to our website from a third party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party website and recommend that you check the policy of that third party website.
Social Plugins, or buttons, of social networks such as but not limited to Facebook, Google+, Instagram, Pinterest, YouTube and Twitter are in use across our websites.
After activating these social plugins, a direct link to the server of the respective social network is established. The contents of the button are then transmitted from the social network directly to your browser and incorporated in the website.
After this activation, the social network can retrieve data, independently of whether you interact with the button or not. A social network cannot assign a visit to websites operated by our other group companies unless and until you activate the respective button there as well.
If you have an account with of any of the above mentioned social networks and do not wish it to combine data retrieved from your visit to our websites with your membership data, you must log out from the social network concerned before activating the buttons.
We have no influence on the data that is collected by the social networks through their buttons. Please review the policies of the social networks which provide information on the purpose and extent of the data that they collect, how this data is processed and used, the rights available to you and the settings that you can use to protect your privacy.
We may collect your preferences to send you marketing information directly from us by email, text message or letter (where applicable) including:
If you make an enquiry online;
If you book a test drive or request a call back
Reserve a vehicle online
Book a service or MOT online or via the phone
We shall only do so if you have consented to receiving direct marketing information from us.
By using your personal information, we may use targeted marketing online, using different social media platforms (operated by third party companies) so we can improve the relevance of our offers to you. If you object to the use of your personal information for targeted marketing, email or write to us at the address given at the end of this Policy.
You will receive marketing from our recommended third parties only if you have chosen to opt-in.
We may periodically ask you to refresh your marketing preferences by asking you to confirm that you consent to continue receiving marketing information from us.
You have the right to opt-out of our use of your personal information to provide marketing to you in any of the ways mentioned above. Please email [email protected]
If you have any questions, suggestions or complaints about the processing of your personal information or wish to contact us to amend/update your marketing preferences, please use:
Data Protection Enquiries
Data Protection & Compliance Officer
Wilsons Automobiles & Coachworks LTD
Wilsons Group Companies
Company Registration Number
Wilsons Automobiles & Coachworks Ltd trading as ‘Wilsons’ ‘Wilsons Epsom’ or ‘Wilsons Group’
Kiln Lane, Epsom, UK, KT17 1DH
Loads of Vans/Wilsons Van Centre
730-736 London Road, North Cheam, Surrey, SM3 9BY
Wilson's Used Car Sales, Nonsuch Industrial Estate, Kiln Lane, Epsom, KT17 1EE
730-736 London Road, North Cheam, Surrey, SM3 9BY
730-736 London Road, North Cheam, Surrey, SM3 9BY
Privacy Statement Links
**********Disclaimer This email transmission is confidential and intended solely for the person or organization to whom it is addressed. If you are not the intended recipient, you must not copy, distribute or disseminate the information, or take any action in reliance of it. Any views expressed in this message are those of the individual sender, except where the sender specifically states them to be the views of any organization or employer. If you have received this message in error, do not open any attachment but please notify the sender (above) deleting this message from your system. Please rely on your own virus check no responsibility is taken by the sender for any damage arising out of any bug or virus infection. **********This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, notify the sender immediately by return email and delete the message and any attachments from your system. ********Wilsons Automobiles & Coachworks Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts.**********Wilsons Automobiles & Coachworks Limited is authorised and regulated by the Financial Conduct Authority for consumer credit activity and our registration number is 308556