Wilsons Customer Care

At Wilsons We Value Your Feedback

Here at Wilsons, we have a dedicated Customer Care Team that is in place to help you with any queries that you may have about your new car, service, MOT, or any general enquiry. You can contact a member of the team by calling 01372 736096 or sending an email to [email protected]. Alternatively, you can submit an enquiry using our enquiry form below. 

A Customer Care representative is available from: 

8 am to 5 pm Monday to Friday 

Please note that our Customer Care Team is unavailable on Bank Holidays and weekends.

If you try to contact a member of the Customer Care Team outside of these hours, they will not be able to respond until they are back in the office; however, they will endeavour to be in contact with you within 48 hours of your initial communication.

Become a Customer For Life

We are committed to acquiring 'Lifetime Customers' so that the experience of buying a new vehicle will always be a pleasurable one when you visit us. We have a simple customer focused philosophy at the core of our business and this means you will have a great choice of vehicles that represent excellent value for money. We’re here to ensure you receive an exceptional service that extends beyond actually buying a vehicle; we’ll provide you with a fantastic aftercare service which includes reminders for any service or MOT due on your vehicle.

Since Wilsons was founded in 1904, we’ve always been a family-owned business and we take pride in transferring family values such as trust, loyalty and care into our business. Generations of customers have come to Wilsons to buy their next car or van and then relied on us time and time again because we strive to ensure that all of our customers leave the forecourt satisfied.

We understand that there may be occasions where customers feel unhappy with a service they have received. As such, we will always make an effort to listen to our customers and we take all complaints very seriously. If you are the slightest bit dissatisfied with any aspect of Wilsons, please follow our Complaints Process outlined here. We are passionate about resolving any issues so that you feel you have received the best service possible and are happy with any decided outcome.

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Transport For London

Cars need to meet minimum emission standards when travelling in the Ultra Low Emission Zone (ULEZ) or the daily charge must be paid.

Minimum emission standards

Petrol: Euro 4
Diesel: Euro 6

The ULEZ will be enforced based on the declared emissions of the vehicle rather than the age. However:

Information from Transport For London

Check this car on the TFL website before purchasing: https://tfl.gov.uk/modes/driving/check-your-vehicle/

All our vehicles are subject to an Admin Fee. Our Admin Fee covers any additional administration needed during your transaction, including a thorough provenance check (HPI Check). The admin fee also includes the cost to fully valet, register and, if necessary, MOT your vehicle (if less than 6 months left of current MOT).

Our administration fee is a variable fee which covers the additional administration needed when transacting with different categories of customers as specified. Retail Customers £199.00 - (Private buyers - NOT an owner, partner or director of a new/used vehicle sales company). Retail Customers using a finance broker outside our official panel of lenders paying funds direct to Wilsons Epsom - £399.00. All fees are inclusive of VAT.