• Our Mission Statement and Values

Our Mission Statement and Values

Mission Statement

Caring for motorists more since 1904

"At Wilsons, caring for our customers is the principle that runs through everything we do. We care that customers have great choice, excellent value and exceptional service that extends beyond buying a car. We care that customers are treated fairly with honesty, integrity and plain dealing in everything we do."

Our Values

Family. Values which have been in place since Wilsons was established in 1904. Generations of customers have come to try Wilsons and then relied on us time and again. Because we care.

Sustainability. We are commited to accelerating the switch to electric vehicles and educating our customers on Electric and Hybrid cars. We are proud to be the number one electric car provider in Surrey.

Equality. Equality is vital for us as a business. We believe in creating a fair and inclusive environment for everyone. With only 16% of women working in the automotive industry, for us at Wilsons it is vital to have women working within our business, making a huge impact in the day to day running. From directors, shareholders, managers, prep, mechanics, administrators, marketing, HR, accounts and more, the women in our business are more influential than ever in how we operate.

Teamwork. We work together to meet the needs of our customers and to support each other. What makes Wilsons work is the people behind the company. 

Quality. Our sales professionals are fully trained to give you expert advice and guidance so you can choose the best car for your needs and your budget. We make our products and services easy to understand, simple to do and noticeably stress free – so you can enjoy your motoring more.

Fair. Our price promise guarantees that you won't pay less elsewhere, so you can always buy with confidence with Wilsons. We are always polite, friendly, helpful, professional, but never pushy. We listen to what you say, what you need and what you want. We are dedicated to giving you honest, accurate, relevant information that is not misleading, so you can make your mind up fairly with all the facts.

Improving. Perfection is our aim and we are committed to continuously improve so that we can offer you an unrivaled service for your motoring needs.

Standards. All our products meet the highest standards; those required by our ten franchise manufacturers, those expected by us, and those demanded by you. Only when we are entirely satisfied with our products will we give them our seal of approval and offer them to you.

Customer Care. We always listen to our customers and take complaints very seriously. If you are the slightest bit dissatisfied with any aspect of Wilsons, please contact our Customer Services department:

Call: 01372 736 000

Email: [email protected]

Write to: Wilsons' Customer Services Department, Kiln Lane, Epsom, Surrey, KT17 1DH.

Saved

All our vehicles are subject to an Admin Fee. Our Admin Fee covers any additional administration needed during your transaction, including a thorough provenance check (HPI Check). The vehicle provenance investigation checks if a car has finance owing, is stolen, cloned, written off or clocked, giving you real confidence in your car. Our vehicle checks carried out during preparation also include a cosmetic and mechanical assessment of each vehicle. The admin fee also includes the cost to fully valet, register and, if necessary, MOT your vehicle (if less than 6 months left of current MOT).

Our administration fee is a variable fee which covers the additional administration needed when transacting with different categories of customers as specified:

All of the above fees are inclusive of VAT