What is aftersales servicing?

Once you have purchased your new or used vehicle from a dealership, the journey doesn’t need to stop there! Did you know that you can also reap the rewards of aftersales servicing too?

Franchised car dealerships like ourselves are able to offer a whole range of services far beyond the forecourt, such as authorised parts and accessories. In this article all about aftersales servicing, we explain what post-purchase benefits could be right up your street. Read on to find out more… 

What is an aftersales service?

Think of aftersales as a support service once you’ve purchased a new or used vehicle. Just because the deal is done, it doesn’t mean there’s not a helping hand once you’re on the road. Whether it’s a courtesy call, follow-up email or an invitation back to the showroom, good customer service could mean the difference between a one-off customer or a lifelong consumer. 

Types of aftersales services

It’s really important for dealerships like ourselves to go the extra mile for customers, in order to fulfil any post-purchase requirements they may have. As such, we offer a range of aftersales services to ensure our customers' needs are met. 

The types of aftesales services we offer include manufacturer approved parts and genuine accessories. As a multi-franchise dealership, not only do we sell new and used cars, but also provide everything you need to ensure your car stays in tip-top condition. 

Whether your vehicle requires a service or MOT, replacement parts, added accessories or a trip to our accident repair centre, we can help - and we’re here for customers old or new! We explain more about each of these aftersales services below… 

Genuine replacement parts

When your car is in need of a new part, then it makes sense to return to the place of purchase. Here at Wilsons Epsom, we can give your car the TLC it deserves. We only ever stock genuine parts so your vehicle will perform as good as new.

We provide replacement parts for 12 of the biggest and best known car brands, so you know you’re in a very safe pair of hands.

A huge range of accessories

It may be that your car needs to do so much more than get you from A to B, in which case our range of accessories can prove the perfect add-on. If you travel with a canine companion, then speak to us about safety-regulated dog guards which will keep your pooch contained and content.

Then there’s load liners to keep your boot in good nick, practical mats for extra floor protection throughout the cabin, and state-of-the-art phone kits so you can communicate when on the go. 

But that’s not all, as we supply sought-after accessories for commercial vehicles too. Van owners can benefit from a wide range of products, such as ply lining to save wear and tear from bulky cargo and weight-bearing roof bars for extra storage.

If you have a request, then we’ll no doubt have the solution and accessories to do the job. All of our accessories are approved by the manufacturer and fitted by specially trained experts. 

Manufacturer approved servicing

We’re at the other end of the phone when your car requires its annual or seasonal summer and winter service. Our team of manufacturer-trained technicians are experts in Abarth, Alfa Romeo, Citroën, Dacia, Fiat, Hyundai, Jeep, MG, Nissan, Peugeot, Renault, and Vauxhall. 

No job is too big or request too small. Find out more about what manufacturer approved servicing is in our dedicated blog and discover how you can keep servicing costs down by joining the Wilsons Service Plan Club.

Expert MOT tests

Once your car is three-years-old, you’ll need to have an annual MOT as required by UK law. Our state-of-the-art service centre is also equipped to fulfil MOTs on a whole range of makes and models. For convenience, our customers can book a 45-minute wait-on-site appointment, or we’ll happily look after your vehicle for the day so you can get on with other things. 

Discover what an MOT checks for and what can make your car fail its MOT by reading our blog all about MOT tests and what to expect.

Accident repair centre

If you’ve been involved in a collision or find your car damaged, then you’ll want to know it can be fixed. We provide cost-effective repairs for a range of makes and models. Our dedicated bodyshop team is able to fix major or minor damages as well as scratches, dents and chips.

Cracks in the windscreen will need to be professionally repaired if more than 3mm in diameter, so our expert technicians will aim to have it repaired or replaced and back on the road in no time. Understand more about windscreen damage and when you could be breaking the law in our blog dedicated to the topic.

Pothole damage is the bane of most UK driver’s lives, so don’t let damage to your wheels or tyres keep you off the road for too long by booking it into our accident repair centre. Find out if you can claim for pothole damage to your car by reading our helpful blog.

Complete aftersales support 

You can count on the complete aftersales service here at Wilsons Epsom in Surrey. No matter what your needs, we’ll do our best to accommodate your request so you can continue to enjoy your car for many more years to come.