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Motability FAQs Frequently Asked Questions on Motability

Aftersales FAQs Frequently Asked Questions on Aftersales

New Car FAQs Frequently Asked Questions on New Cars

Used Car FAQs Frequently Asked Questions on Used Cars

Need further assistance? Call our customer service team on 01372 736 000 or click below to send an enquiry Contact us

Frequently Asked Questions

Find quick and reliable answers to the most common questions about Wilsons Epsom. Our FAQ page covers everything from new and used car sales to servicing, finance options, Motability, warranties, part-exchange, and dealership support. Whether you’re exploring our wide range of vehicles or need help with aftersales care, our FAQs provide clear guidance to help you make confident decisions. Get the information you need—fast, accurate, and all in one place.

If you are still not able to find the answers to your question(s), then please email contactcentre@wilsons.co.uk or alternatively phone us on 01372 736 000 today as our friendly team are here to help.

Buying FAQ

You will need to bring:

Driving license
Documentation of income
Copies of bank statements
Copies of payslips or letter from the employer
Documentation of address history
Employment details and history
Bank details

Servicing FAQ

Our workshop technicians are fully trained in motor vehicle repair and maintenance and use the latest diagnostic equipment to ensure we can service most franchises outside of Wilsons. Please double-check when you phone in.

Motability FAQ

Yes! Our multi-award-winning Motability team has been recognised for their outstanding service, so you know you'll be in good hands with us. We offer the full range of vehicles on the scheme across our new car franchises. For more information on the Motability scheme, to search our current offers, or to learn more about our Motability team, head over to the Motability section of our website.

Company Information

© Wilsons Automobiles & Coachworks Limited All rights reserved
Nonsuch Business Park, Kiln Lane, Epsom, United Kingdom, KT17 1DH

Reg Office: Kiln Lane, Epsom, United Kingdom, KT17 1DH

Reg. Company Number: 272743

VAT Reg. No. 235 812077

Financial Disclosure

Wilsons Automobiles and Coachworks Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486).

Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender. We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.

Financial Disclosure

The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered. 
All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over, Guarantees may be required..

Company Info

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