Visiting Wilsons Epsom: What to Expect When You Arrive

Your Complete Guide to the South East's Premier Multi-Franchise Dealership

Buying a car or arranging servicing on your current vehicle can sometimes feel like a chore. No matter how many times you’ve visited a showroom, taken a test drive, or booked into a service centre, the experience can be a little bit overwhelming - but it shouldn’t!

At Wilsons Epsom, we've spent over 120 years building a reputation for trust, transparency, and outstanding customer care. And that experience starts from the moment you arrive at our premises.

Located in Epsom, Surrey, our state-of-the-art multi-franchise dealership is home to 12 world-renowned vehicle brands, making us one of the largest and most comprehensive automotive destinations in the South East for new or used cars and servicing.

With well over 1,000 vehicles in stock, three dedicated service centres, and a team of experienced professionals, we're here to make your visit as comfortable, informative, and enjoyable as possible.

To help you feel at ease when you arrive, this guide will take you through everything you can expect when visiting Wilsons Epsom. Right from finding us and parking, to exploring our showrooms, meeting our team, and experiencing the exceptional service that has made us the go-to dealership for thousands of customers across Surrey, London, and the South East.

We look forward to meeting you!


Key Takeaways

Before you visit, here's what you need to know about our Wilsons Epsom new and used car dealership:

  • We’re home to 12 brands under one roof (browse Abarth, Alfa Romeo, Citroën, Dacia, Fiat, Hyundai, Jeep, Leapmotor, MG, Peugeot, Renault, and Vauxhall in one convenient location).
  • Over 1,000 new and used vehicles in stock, all on-site and available to view in person.
  • A family-owned business since 1904, with four generations of automotive expertise under our belts.
  • Enjoy a no-pressure environment where you can browse at your leisure, ask questions, and take your time making decisions.
  • Experience our modern showrooms, comfortable customer lounges, children's play areas, and complimentary refreshments.
  • You’ll find our convenient location easily accessible from the M25 (J8/J9), A3, and M23, with extensive free parking on site.
  • We’re open seven days a week, including Sundays, for your convenience.
  • New cars, used cars, servicing, MOT, parts, accessories, finance, and Motability all in one place.
  • Get to know our knowledgeable, friendly staff who genuinely care about finding you the right car.
  • We’re a Car Dealer Awards winner and highly rated on Trustpilot and JudgeService.

What to Expect When You Arrive at Wilsons Epsom

First Impressions

We believe first impressions count, so as you arrive at our Nonsuch Business Park location, you'll immediately notice the scale and professionalism of our multi-franchise dealership.

Our modern showrooms showcase the latest models from 12 leading manufacturers, while our extensive forecourt displays hundreds of vehicles across all categories. There really is so much to choose from!

Reception and Welcome

When you arrive at our site, you can park anywhere in our customer parking areas, which are clearly sign-posted for ease of access. Simply visit the showroom for the brand you're interested in, or come and see us at our main reception if you’re unsure of where to start.

There’s no appointment required, so you’re very welcome to browse our new and used vehicles at any time. Our reception team will greet you and direct you to the right department, while encouraging you to take advantage of our complimentary refreshments.

We want you to feel comfortable during your time with us, so help yourself to tea, coffee, water, or soft drinks, and take a seat in our customer lounges while you enjoy a cuppa.

If you have an appointment:

  • Check in at reception with your name and appointment time
  • One of our sales executives or service advisors will meet you within minutes
  • All your information will be ready and prepared

If you're browsing without an appointment:

  • Feel free to explore the showroom at your own pace
  • A member of our team will welcome you and offer assistance if you need it
  • There’s no obligation to buy - you can browse for as long as you like
  • We encourage you to ask questions whenever you're ready

Our wilsons Epsom Showroom Experience

Browse 12 Brands Under One Roof

Wilsons Epsom is unique in offering 12 leading automotive brands all in one location. This means you can compare different manufacturers, models, and price points without driving across town to different showrooms.

Our Brands:

  • Immerse yourself in Italian performance and style with our Abarth, Alfa Romeo, and Fiat cars
  • Discover French innovation in the form of our Citroën, Peugeot, Renault, and Dacia vehicles
  • Experience Korean quality at its best with our range of Hyundai models
  • Find unbeatable value on British brands with our MG and Vauxhall ranges
  • Explore the all-American adventure with our Jeep 4x4’s and SUVs
  • Get excited about electric innovation with our brand-new Leapmotor EVs

Showroom Layout

Each car brand in our care has its own dedicated showroom space, thoughtfully designed to showcase the vehicles and create a comfortable browsing environment. 

To get the most out of your experience, we encourage you to sit in any vehicle that interests you, open the doors, boots, and bonnets, test seat positions and visibility, and explore interior features and technology.

You can ask any member of our team for detailed specifications and request a brochure to take home. For a true hands-on experience, you can arrange a test drive to get a real feel from behind the wheel. 

Customer Facilities

We want you to feel at home during your visit, so we aim to make your showroom experience as comfortable as possible.

Our on-site amenities include comfortable seating areas, complimentary refreshments, free WIFI, charging points for your phone/laptop, toilets (including disabled facilities), and magazines and newspapers. 

As a family-run dealership ourselves, we very much welcome you and your family to our premises, so children and pets are absolutely invited to our showroom. 

We’re proud to be Motability specialists, which means we have accessible facilities and are able to accommodate wheelchair users throughout all of our showrooms - both inside and outside. If you have any extra requirements and questions relating to your visit, please don’t hesitate to get in touch with us.     

The Test Drive Experience at Wilsons Epsom​

Arranging a Test Drive

Test drives are one of the most important parts of choosing your next vehicle. At Wilsons Epsom, we make the process simple and stress-free.

To book a test drive in one of our vehicles, simply ask any member about test driving one of our models upon arrival (you’ll need your driving licence with you). You can also pre-book your test drive over the phone or online.

Same-day test drives are often available for most models, whereas longer extended test drives will need to be arranged in advance.

What to Expect During Your Test Drive

Before you drive:

  1. Expect a short briefing when your sales advisor will explain the car’s key features and controls
  2. We'll suggest routes that showcase the car's full capabilities
  3. You'll be covered on our trade insurance (we’ll just need a few details from you)
  4. Get comfortable before setting off by adjusting your seat and driving position
  5. This is your chance to ask about anything you'd like to test about the vehicle

During the drive:

  1. A typical test drive duration is around 30 to 45 minutes
  2. You can choose an accompanied test drive or enjoy the experience alone
  3. We encourage a mix of roads, including motorway/dual carriageway and countryside routes, where possible
  4. Only ever drive at speeds you're comfortable with
  5. We recommend you try parking, different driving modes, and on-board technology features
  6. Make sure you get the most out of your test drive

After the drive:

  1. We’d love to hear about your experience and first impression
  2. We’ll give you time to consider the car and compare it with other models
  3. There’s never any obligation to make a decision immediately
  4. You’ll have the option to book another test drive if needed
  5. You can take brochures and further information (such as finance options) home

Buying Your Car at Wilsons Epsom

The Buying Process

If you decide to purchase a car from us, we ensure the process is as simple and transparent as possible. Here’s a step-by-step guide of what you can expect:

Step 1: Vehicle Selection

  • Choose your preferred model, specification, and colour
  • Check stock availability
  • Confirm pricing and any current offers
  • Discuss optional extras or accessories

Step 2: Part-Exchange (if applicable)

  • Bring your current vehicle for valuation
  • We'll inspect and provide a fair price
  • Our current market valuation is valid for 7 days
  • Any settlement of outstanding finance can be arranged
  • Instant decisions on part-exchange purchases

Step 3: Finance Discussion (if required)

  • Explore your finance options
  • Choose between Personal Contract Purchase (PCP), Hire Purchase (HP), or leasing options
  • Receive personalised quotations that don’t affect your credit score
  • Compare monthly payments and terms
  • Understand all costs and commitments
  • All finance applications are subject to status/terms and conditions

Step 4: Paperwork

  • Complete our sales agreement
  • Provide us with ID and proof of address
  • Arrange payment method (finance, bank transfer, or card)
  • Review all documentation carefully
  • Ask questions about anything that may seem unclear
  • Receive and sign copies of all agreements

Step 5: Collection

  • Schedule a convenient collection time
  • Your new vehicle will be professionally prepared and valeted
  • Full handover demonstration included
  • All keys, documents, and user manuals provided
  • Service book and warranty documentation provided
  • V5C registration document processing

Handover Experience

When you collect your vehicle, expect a comprehensive handover, so you can feel instantly at ease with your new car.

What you can expect:

  • A full demonstration during which we explain all the features
  • Technology setup, including Bluetooth pairing, sat-nav, and apps connected
  • Safety features explained so you understand the various driving aids and systems
  • We’ll explain the maintenance schedule, so you know when to service your car and what's covered
  • Warranty explanation so you know what's protected and how to claim
  • We’ll share our contact details so you can get in touch if you need help

Servicing and Aftersales at Wilsons Epsom

Our Service Centres

Here at Wilsons, we operate three state-of-the-art service centres at our Epsom location in Surrey. We offer the following:

Facilities include:

  • Modern workshop equipment
  • Manufacturer-trained technicians
  • Genuine parts and fluids
  • Comprehensive diagnostic tools
  • MOT testing station
  • Body shop for accident repairs
  • Courtesy cars available (pre-booking advised)
  • Same-day service for many jobs (enquire to find out more)

Services we provide:

  • Annual servicing
  • MOT testing (vehicles over 3 years old)
  • Brake and tyre services
  • Air conditioning servicing
  • Diagnostics and fault finding
  • Warranty repairs
  • Recall work
  • Bodywork and paint repairs
  • Parts and accessories sales
  • Online booking for servicing and MOTs

Special Services and Finance Options at Wilsons Epsom

Motability Scheme

Wilsons Epsom is a proud Motability dealer with specialist advisors to help eligible scheme members.

What we offer:

  • Dedicated Motability specialists
  • Full range of adapted vehicles
  • Motability price lists
  • Advance payment options
  • No-obligation demonstrations
  • Home visits for less mobile customers (by arrangement)
  • Wheelchair-accessible vehicles
  • Adaptations and conversions

Visit our Motability page to find out more.

Business and Fleet Sales

For business customers, we provide the following:

  • Competitive fleet pricing
  • Business contract hire
  • Fleet management services
  • Multiple vehicle availability
  • Dedicated business managers
  • VAT-qualifying vehicles
  • Commercial vehicle expertise via our sister company, Loads of Vans

Finance Options

We work with leading finance providers to offer flexible solutions for our customers, no matter what their financial circumstances. Speak with us about:

  • Personal Contract Purchase (PCP) for Lower monthly payments
  • Hire Purchase (HP) with fixed payments until car ownership
  • Personal Contract Hire (PCH) leasing options
  • Business Contract Hire (BCH) for company vehicle solutions
  • Competitive APR rates across our models

Aftersales Support

Our commitment to you doesn't end when you purchase a car from us. We’re here for your entire vehicle ownership journey, including:

  • Service plans for fixed-price servicing packages
  • Warranty extensions for added peace of mind
  • Tyre packages, including replacement and insurance
  • Gap insurance to protect your investment
  • Cosmetic insurance for scratch and dent cover
  • Parts department for genuine accessories and components
  • Customer care team for dedicated vehicle support

Are You Ready to Visit Us?

We look forward to welcoming you to our Wilsons Epsom new and used car dealership, where 120 years of family values meet modern automotive excellence in one convenient destination.

Our Opening Hours:

  • Monday to Friday: 9:00am until 6:00pm
  • Saturday: 9:00am until 6:00pm
  • Sunday: 10:00am until 5:00pm

Whether you're browsing our cars, booked in for a test drive, or are ready to buy, our showroom doors are always open. Visit us today and experience the Wilsons difference - we look forward to meeting you!