Workshop Controller | Epsom, Surrey | Wilsons Motor Group

Workshop Controller Reference Number - 0123445567567

Location Epsom

Working Hours Full Time

Benefits

Salary Competitive (depending on experience)

Workshop Controller

Salary: Dependent on Experience

Job Type: Full Time - Permanent

Keep Our Workshop Moving

At Wilsons, we don't just repair vehicles – we keep thousands of customers safely on the road every year. As one of the UK's largest family-owned motor retailers, representing some of the world's leading automotive brands, we're looking for an experienced Workshop Controller to lead the day-to-day operation of one of our busy workshops.

This is an exciting opportunity for an organised, motivated and customer-focused individual who thrives in a fast-paced environment and enjoys getting the very best from a team.

What You'll Be Doing

As Workshop Controller, you'll be responsible for ensuring the workshop operates efficiently, safely and profitably. You'll coordinate technicians, maximise productivity and ensure every customer receives an exceptional level of service.

Your responsibilities will include:

Planning and controlling the daily workshop schedule
Allocating work effectively to maximise technician productivity and efficiency
Monitoring work in progress to ensure deadlines are achieved
Liaising with Service Advisors regarding repair progress and customer updates
Ensuring high standards of workmanship and quality control
Supporting technicians with technical queries where appropriate
Monitoring workshop performance, efficiency and utilisation
Helping to achieve departmental productivity and profitability targets
Ensuring compliance with manufacturer standards and company processes
Promoting a safe, organised and professional working environment
Supporting, coaching and motivating the workshop team

What We're Looking For

We're looking for someone who can lead by example and remains calm under pressure.

Ideally you'll have:

Previous experience as a Workshop Controller, Senior Technician or Workshop Supervisor within a franchised dealership
Strong technical understanding of modern vehicle systems
Excellent planning and organisational skills
The ability to prioritise workload in a busy environment
Outstanding communication and leadership skills
A proactive approach to problem solving
A commitment to delivering excellent customer service
A full UK driving licence is essential

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Company Information

Reg Office: Kiln Lane, Epsom, United Kingdom, KT17 1DH

Reg. Company Number: 272743

VAT Reg. No. 235 812077

Financial Disclosure

Wilsons Automobiles and Coachworks Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486).

Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender. We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.

Financial Disclosure

The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered. 
All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over, Guarantees may be required..

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