Choosing a new car is exciting — and we’re here to make the process as simple and stress-free as possible. Our New Car FAQ section has been designed to answer the most common questions customers ask when exploring their next vehicle. From understanding finance options and lead times to learning about features, warranties, and test-drive bookings, you’ll find clear, helpful information all in one place.

Whether you’re browsing our wide range of new models or preparing to place an order, Wilsons Epsom is here to guide you at every step. If you can’t find the answer you’re looking for, our expert team is always happy to help.

When do new models come out?

New car models are released throughout the year, often coinciding with the change of registration plates in March and September. For example, a "75-plate" vehicle will be registered in September 2025. In order to be notified about model releases, simply sign up to our new model newsletter here.

Do you do part exchanges?

Yes, we offer part-exchange on a wide range of vehicles. Simply bring your current car to us, and our team will carry out a quick, fair valuation based on its age, condition, mileage, and market value. You can then put the value of your part exchange directly towards the cost of your new vehicle, making the process simple and hassle-free.

If you’d like an estimate before visiting, we can also provide an initial valuation online- just share a few details about your car and we’ll take it from there.

Do you offer finance?

Yes, we offer a range of flexible finance options to help make purchasing your next car simple and affordable. Available from 0% APR, we provide solutions including Personal Contract Purchase (PCP), Hire Purchase (HP), and Personal Contract Hire (PCH) across all our new and used vehicles.

Alongside our friendly Sales team, we have dedicated Business Managers, who are ITC trained and will guide you through the options, explain how each plan works, and help you choose the right solution with transparent terms and no hidden fees. You can also start the finance process online or at our showroom for added convenience. Wilsons Epsom are regulated by the Financial Conduct Authority (FCA).

Do you offer 0% APR on new car finance?

Yes, here at Wilsons, we have a range of special offers that are regularly updated to provide our customers with the best value for money all year. Often, these include 0% APR deals on your finance package. This means you can spread the cost of your vehicle over monthly payments without incurring interest charges and additional fees.

What are manufacturer deposit contributions?

Manufacturer deposit contributions are financial incentives offered by car brands to help reduce the cost of your new vehicle when you choose a qualifying finance plan, usually a Personal Contract Purchase (PCP)agreement. The manufacturer contributes a set amount towards your deposit, meaning you’ll need to pay less upfront, and your monthly payments may also be lower as a result.

These contributions vary by brand and model and are often linked to specific promotional offers. At Wilsons Epsom, we clearly display any available deposit contributions on our new car offers, so you’ll always know when additional savings are available.

Our sales team can explain which models qualify, how much the contribution is, and how it affects your finance quote, ensuring you get the best possible value.

What warranties do you supply?

All new cars purchased from Wilsons Epsom come with comprehensive manufacturer warranties, giving you complete peace of mind from the moment you drive away. Warranty length and coverage vary by brand, for example between 3 to 7 years, but typically include protection for mechanical and electrical components, plus roadside assistance on many models.

As an authorised dealership for multiple manufacturers, we ensure every new vehicle is covered according to the brand’s official terms. Our expert team can explain exactly what’s included with your chosen model and help you to choose options that fit your tailored needs.

What are the benefits of buying a new car from Wilsons?

Buying a new car from Wilsons Epsom comes with a host of advantages designed to make your experience enjoyable, informative, and great value. As one of the UK’s largest family run multi-brand dealerships, we offer an exceptional choice of leading manufacturers all under one roof, giving you the freedom to compare the latest models, trims, and technologies in one convenient location.

Our expert sales teams are fully trained across every brand we represent, providing clear and friendly guidance to help you find the perfect car for your lifestyle. We also offer a wide range of flexible finance options, which includes PCP, HP, and leasing, giving you transparent and affordable monthly payment choices with no hidden surprises.

Every new car purchased at Wilsons comes with a full manufacturer warranty for complete peace of mind. Combined with our competitive pricing, exclusive offers, and regular promotions, you can be confident you’re getting outstanding value on your new vehicle.

To help you make the right decision, we offer no-pressure test drives and tailored demonstrations so you can experience each car’s features first-hand. Once you’ve chosen your new vehicle, our trusted aftercare team that includes manufacturer-trained technicians and a fully equipped service centre, ensures your car is looked after long after you’ve driven away.

With online reservations, easy part-exchange valuations, and seamless handovers, we’re committed to providing a smooth and hassle-free experience from start to finish.

Are you competitively priced?

Yes, here at Wilsons Epsom, we are committed to offering highly competitive prices across all our new car brands. As one of the largest multi-franchise dealerships in the South of England, we benefit from strong relationships with manufacturers, allowing us to provide excellent value, exclusive promotions, and regular special offers that you won’t find everywhere else.

We continuously review our pricing to ensure our customers receive the best possible deals, whether you're looking for a compact city car, a family SUV, or the latest electric model. Transparent pricing is important to us, which is why we clearly display costs, finance examples, and available savings both online and in-store.

If you're comparing models or exploring different budget options, our team is always happy to guide you through the latest offers and help you find the right car at the right price.

When does a new car need its first MOT?

The first MOT test for a new car is required three years after its registration date. For example, a "75" plate vehicle will need its first MOT in September 2028.

How do I charge an electric vehicle?

Charging an electric vehicle (EV) is straightforward, and you can do it either at home or at public charging stations. Most EV owners choose to charge at home using a standard wall outlet or, more commonly, a dedicated home charging station known as a wallbox. A wallbox offers faster charging speeds and allows you to fully charge your vehicle overnight for maximum convenience.

You can also charge your EV at public charging points found at shopping centres, workplaces, service stations, and along major travel routes. These chargers vary in speed, with fast chargers providing a substantial boost in 30 - 60 minutes, and rapid chargers delivering up to 80% charge in roughly 20 -40 minutes, depending on your vehicle.

Charging your EV is as simple as plugging the charging cable into the car and the charging unit. Once connected, the vehicle automatically manages the charging process. Many modern EVs also let you check charging progress through an in-car display or a mobile app.

For the best charging experience, try to charge during off-peak hours to reduce electricity costs, and aim to keep your battery between 20% and 80% for long-term battery health. If you're heading out on a longer journey, planning your route with charging apps can help ensure you have convenient access to charging points along the way.

Do you offer accessories and products?

Yes, here at Wilsons Epsom, we offer a wide range of genuine accessories and products for all our new car brands. Whether you're looking to personalise your vehicle, add extra practicality, or protect it from everyday wear, we can supply and fit a variety of manufacturer-approved items.

From floor mats, boot liners, and roof bars to technology upgrades, charging cables, styling packs, and safety enhancements, we only provide accessories designed specifically for your chosen model. This ensures perfect fit, full compatibility, and complete peace of mind. Furthermore, we also provide essential protection for your vehicle such as ceramic coating and paint protection.

Our team can help you choose the right accessories when you order your new car, or you can add them later through our parts and service departments. If you’re unsure what’s available for your model, just ask as we’re always happy to assist.

Do you have a fully trained sales team?

Yes, at Wilsons Epsom, our sales team is fully trained across all the new car brands we represent. Each member of our team undergoes regular manufacturer training to stay up to date with the latest models, features, and technologies, ensuring you receive accurate, expert advice every time you visit.

We’re committed to providing a friendly, professional, and pressure-free experience. Whether you’re comparing options, exploring finance, or learning about new vehicle features, our specialists are here to guide you confidently through the buying process and help you make the right decision for your needs.

Do you offer delivery?

Yes, This can be discussed with your friendly trained Sales Expert during your car buying journey here at Wilsons.

Contact Us Today

If you’re looking for quality, affordable used cars, come see us at Wilsons Epsom today and see what we have available. Call our team or, contact us online, or check out our stock.