FAQs | Wilsons Group

Opening Hours

Days Business Hours
Monday – Friday 09:00 – 19:00
Saturday 09:00 – 18:00
Sunday 10:00 – 17:00
call us 01372 736 000

Wilsons Epsom FAQs

How long has Wilsons been in business?


We were established by Howard Wilson in 1904 initially as a driving school. By 1920 the business expanded after we started selling cars and we moved to a bigger site in Epsom. The humble one story dealership has since grown to a multi-site dealership, currently holding seven franchises and over 1,000 used cars. The business is still in the family and has thrived for 114 years through our commitment to giving our customers the best service and the best prices around.

Do you really have 2,000 vehicles?


Yes! We pride ourselves on having the largest range of cars and vans in the Surrey area. Our stock is always changing and being updated thanks to new model releases from our eight manufacturer franchises and fresh used cars coming on site everyday. Search our used car stock here, see what new cars we have available here or search our van stock here. You can always call a friendly member of the team or visit our Epsom showroom for more information.

How are you able to offer such low prices?


​We have a wide range of cars on offer from brand new and nearly new to clearance stock and Bargain Buys. Our aim is to provide you with the best price or best deal possible so that you can drive away happy.

As a main dealer for seven manufacturers, we are able to offer a large range of brand new cars in one location. Our Sales Managers research their competitors and strive to provide you with the best possible offer. Our Finance Managers can also create flexible finance plans to suit your budget whether you need a small deposit, low monthly payments or a long agreement term.

One of the perks of being a franchise dealer is securing delivery mileage stock. Also known as nearly new or pre-reg cars, they all arrive to us with less than 100 miles on the clock and one registered keeper on the log book (which is Wilsons). Because you will technically be the second owner of the car, they are available at a highly discounted rate, but are practically brand new. We pass this discount on to you so that you can have the latest cars for less. Search our nearly new car stock here.

As well as being a franchise dealer, we are also a used car supermarket. Our stock ranges from small city runarounds and family-friendly SUVs to luxury high-end electric cars. We have over 30 makes available for you to search through to find your perfect used car.

Our Clearance stock has been priced to go by our Used Car Sales Director. These cars have been reduced from their original price to make them even more affordable and competitive in the used car market. Search our clearance stock here.

We also have our Bargain Buys trade centre where a large quantity of our quality part exchange cars are sold. These are the cheapest cars that we have on offer. All of our used cars are looked after by our servicing staff to make sure that they will leave the forecourt in a high standard.

Do you negotiate on price?


We have a unique business model which means our cars are always priced at their lowest. Our no-haggling policy is there because our dedicated team ensures that our prices are continuously updated to be the most competitive, so you don't need to haggle to get the best deal.

Where are you located?


Our Epsom site has seven new car franchises and hundreds more used cars to look at as well as our own bodyshop. You can also find servicing and parts for all of our manufacturers at Kiln Lane, Epsom, Surrey KT17 1DH.

Our rentals department, main service centre and Abarth, Dacia, Fiat, Renault and Vauxhall parts is located nearby at Weston Road, Epsom, Surrey, KT17 1JG.

The Bargain Buys site, focusing on cheaper used cars, is a short walk down to the bottom of Kiln Lane (KT17 1EE).

Our Van Centre (Loads of Vans) is located in Cheam at 730-736 London Road, North Cheam, South London, SM3 9BY. Note: All van servicing takes place at the main Weston Road Epsom site.

What are your opening times / are you open on Bank holidays?


Car Sales: Monday – Friday: 8:00am – 7pm Saturday: 9am - 6pm Sunday: 10am – 5pm

We are open ALL bank holidays except Christmas Day and Boxing Day.

Some aftersales departments may be unavailable on bank holidays, please check each department on the website or call ahead to clarify: 01372 736 000

Do you do Motability cars?


Yes! Our Motability team provide award-winning customer service. We offer the full range of vehicles on the scheme across our seven manufacturer franchises. For more information on the Motability scheme, to search our current offers or learn more about our Motability team, head over to the Motability section of our website which can be accessed here.

Do you have a car park?


Yes! Our customer car park is free and we have electric charging points. At our Epsom site, you can park at our Peugeot, Nissan or Renault showrooms. Each showroom is within easy walking distance of each other, so don't worry if you want to look around more than one.

How can I register feedback?


To register any feedback, you can call us on 01372 736 000, or visit our Customer Care page which can be accessed here. We hope that you've had a positive experience and we would love to hear from you. Alternatively, if you have been less than satisfied by any of your interactions with us, it is important that you make us aware so that we can address your issues internally. 

Why do you charge an admin fee?


We charge an admin fee to ensure the following:

  • Your vehicle is fully valeted
  • Your vehicle is taxed
  • Your vehicle is registered
  • A provencance (HPI) check is performed on your part exchange
  • Any outstanding finance (where applicable) is settled
  • Your vehicle is safety checked
  • Your vehicle has an MOT (if less than 6 months left of current MOT)

Servicing and MOT:

My car isn't from one of your franchises, can you still service it?


This will almost always be a yes, call our contact centre to enquire and make your booking: 01372 736 000. Our workshop technicians are fully trained in motor vehicle repair and maintenance and use the latest diagnostic equipment.

Are you cheaper or more expensive than my local garage?


Even though we are a franchise dealer, we want to provide the most cost effective service for you. As such, we will endeavour to price match any quote from a VAT registered repairer as long as we have proof of the quote.

Do you service electric cars?


Yes, we currently sell and service a number of electric vehicles both within and outside our seven franchises including hybrid vehicles. If in doubt, please call our contact centre to clarify: 01372 736 000

Buying a Vehicle

Do you arrange cars for export?


We do regularly export to Ireland, saving our customers thousands compared to their local prices. Unfortunately we do not export to any other countries.

Can you deliver?


Yes. We deliver nationwide. Please call for more details: 01372 736 000

Can I drive away in my new vehicle the same day?


Yes, once payment is received it usually takes only a few hours to finalise the sale so you can be on your way the same day in your new car.

Which new car offer has the best warranty?


Renault comes with 4. The rest have a standard 3-year warranty​.

Which cars have a contract hire offer?


All cars are available with Contract Hire, but the payments may be more expensive than making a Personal Contract Purchase (PCP)​.

Which new car offers come with insurance?


Peugeot’s Just Add Fuel scheme allows you to get a new car with 3 years insurance, servicing, road tax, warranty and breakdown cover​.

Which car finance offers require no deposit?


You can take out car finance on any car without a deposit, it  just means that your monthly payments will be higher​.

Which car manufacturer offers car leasing?


All our manufacturers offer car leasing options; however, the monthly payments may be more expensive than a Personal Contract Purchase (PCP) agreement​.

Can used cars be leased?


No, unfortunately all used cars must be purchased or financed​.

Can I get warranty with my used car?


Absolutely, you get three months warranty when you buy the car which can be extended if you want to​.

Does the car have a Service history?


That will depend on previous owners. If the car has a service history, it will be provided​.

Can used cars be financed?


Yes, we can provide a finance deal for all of our used cars​.

Does the car have a current MOT?


None of the cars leave our forecourt without a valid MOT​.

Can I buy a used car without a deposit?


We require a £500 deposit to take a car off sale​.

Which used cars have the cheapest insurance?


There are a number of models that sit within the insurance group 1 bracket which are typically cheapest to insure. Some examples include the Peugeot 108, Fiat Panda, Nissan Micra and the Vauxhall Corsa (dependent on the age of the car purchased). However, there are a lot of factors involved which determine the cost you will pay for insurance such driver’s age, driving record, the type of vehicle you want to ensure and even the driver’s geographical location. Carrying out some research of your own will enable you to determine the types of insurance costs you could expect to pay.


How often do you update the stock on your website?


The website stock is continually updated, but if you are only interested in a specific car, it is best to call ahead to confirm its available before making your journey to us.

If you have a question that isn't answered above, please contact us by calling 01372 736 000, email us at contactcentre@wilsons.co.uk or use our Live Chat function to speak to a member of the team online.