Our Alternative Dispute Resolution (ADR) Process
We have a complaint handling procedure that you can use to try and resolve any dispute and we will do our best to get it resolved quickly and efficiently.
If you are not satisfied following the conclusion of our complaint handling procedure, it is recommended that you contact The Motor Ombudsman (“TMO”) who is our certified Alternative Dispute Resolution provider. TMO provides motorists with free and impartial adjudication in the event of a dispute.
You can find further information about the TMO procedures through The Motor Ombudsman website at www.themotorombudsman.org. Alternatively, you can contact The Motor Ombudsman Information Line on 0345 2413008.