Vauxhall Alternative Dispute Resolution | Wilsons Epsom, Surrey
ESTABLISHED IN 1904

Opening Hours

Days Sales Service Parts
Monday – Friday 09:00 – 19:00 08:00 – 18:00 08:30 – 17:30
Saturday 09:00 – 18:00 08:00 – 12:30 08:30 – 12:30
Sunday 10:00 – 17:00 Closed Closed
call us 01372 736 000

Complaint Resolution - Alternative Dispute Resolution (ADR)

Our Alternative Dispute Resolution (ADR) Process

We have a complaint handling procedure that you can use to try and resolve any dispute and we will do our best to get it resolved quickly and efficiently.

If you are not satisfied following the conclusion of our complaint handling procedure, it is recommended that you contact The Motor Ombudsman (“TMO”) who is our certified Alternative Dispute Resolution provider. TMO provides motorists with free and impartial adjudication in the event of a dispute.

You can find further information about the TMO procedures through The Motor Ombudsman website at www.themotorombudsman.org. Alternatively, you can contact The Motor Ombudsman Information Line on 0345 2413008.