Used Car Warranty | Epsom, Surrey | Wilsons Group
ESTABLISHED IN 1904

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Monday – Friday 09:00 – 19:00
Saturday 09:00 – 18:00
Sunday 10:00 – 17:00
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Wilsons Used Car Warranty

PLATINUM MAINTENANCE AND BREAKDOWN CARE

We aim to provide you with the best service possible when buying a car from us by offering you protection against potential failing parts and breakdowns with a Platinum Maintenance and Breakdown Care Warranty.

Under this agreement, you will receive an annual maintenance inspection; labour and parts costs for repairs to maintain your vehicle if an included part suffers a failure to perform its function; labour and parts costs for included parts in the event of a breakdown which immobilises the vehicle; recovery if your vehicle suffers a breakdown and vehicle hire if your vehicle suffers a breakdown which requires eight hours or longer (according to the Autodata* recommended repair times) to carry out the required repair.

To uphold the maintenance and breakdown care of this policy, you must ensure that your vehicle is serviced at the intervals recommended for your particular make, type and age of vehicle according to the manufacturer's servicing requirements. If you fail to service the vehicle in accordance with the manufacturer's requirements then any items that would have been otherwise identified during the service will no longer be covered under the agreement. It is also your responsibility to ensure that the timing belt is changed in accordance with the manufacturer's recommendations.

Technician Carrying Out Annual Maintenance Inspection

Annual Maintenance Inspection

During the annual maintenance inspection, all of the items listed in Sections 1 to 5 will be tested to ascertain whether they are failing to perform their normal function. If any items listed in Section 1 or Section 5 are discovered to have suffered a failure whereby they no longer perform their normal function, then we will undertake the repair of that part subject to the terms and conditions of this agreement. Please note that the replacement or repair of items listed under Section 2, Section 3 and Section 4 remains your responsibility.

SECTION 1

  1. Check operation of instrument gauges and horn
  2. Check operation of clutch (where applicable)
  3. Check operation of brake pedal
  4. Check parking brake performance
  5. Check operation of door locks
  6. Check operation of central locking
  7. Check operation of door windows (manual/electric)

SECTION 2

  1. Check operation of interior lights, exterior lighting equipment and respective control lights and cluster illumination; rear view mirror/sun visors; front and rear side lamps; head lamps; stop lamps; reflectors; number plate lamp; direction indicator lamps; hazard lamps; front and rear fog lamps
  2. Check operation of wipers and washers
  3. Check operation and condition of seat belts/mountings
  4. Check security of seats mountings and head rests
  5. Check condition of windscreen
  6. Check operation and condition of sun roof mechanism (if applicable)
  7. Check engine mountings for security and condition

SECTION 3

  1. Check operation of bonnet latch, safety catch and hinges
  2. Check condition of road wheels for damage
  3. Check condition for tyre wear and damage
  4. Check exhaust condition, including clamps, security, leaks and damage
  5. Check all items complete in tool kit
  6. Check satisfactory starting, general performance and behaviour. Pay particular attention to the operation of clutch, transmission, steering, suspension and brakes including A.B.S. Listen for abnormal noises and after road test perform a visual check for fluid leak​

SECTION 4

  1. Check fluid levels of brake, power steering, clutch reservoir, washer reservoir and battery (including security)
  2. Check engine level, gear box levels manual/automatic (where applicable). Check engine for oil and water leaks and for extensive noise
  3. Check wiring, pipes, hoses, oil and fuel feed lines for routing, damage, chafing and leaks (where visible)
  4. Check timing belt has been changed in line with the current manufacturer's recommended intervals

SECTION 5

  1. Check steering operation and condition for leaks and security, tie rod ends, CV boots and rack boots condition
  2. Check front and rear suspension condition
  3. Check coolant system level and condition
  4. Check condition of auxiliary drive belts and tension
  5. Check catalytic converter
Technician Checking Tyres

Platinum Maintenance and Breakdown - What's Included?

Under the terms of this agreement, we will provide maintenance and repairs to certain parts that have failed to perform their normal function or caused a breakdown by immobolising your vehicle.

PARTS WHICH ARE INCLUDED

  • All mechanical and electrical parts for failure to perform their normal function
  • Turbo (factory fitted)**
  • Catalytic Converter & Diesel Particulate Filter (DPF)
  • Air Conditioning / Climate Control (factory fitted)
  • In-car Entertainment (factory fitted)
  • Key Remote Fobs and Key Cards (up to a maximum of £100 (inclusive of VAT) per repair request)
  • Timing Belts (provided there is proof that the manufacturer's replacement recommendations have been complied with and they are free from contamination)
  • Casing (including cylinder block, gearbox, transfer box, differentials and axle if they have been damaged by a failure of one of the included parts)
Technician Working On Car Under Warranty

PARTS WHICH ARE NOT INCLUDED

  • General
    • All bodywork, handles and hinges, interior/exterior trim, brightwork, paint, glass (including front & rear heated screens & elements), weatherstrips, rubber seals, sheet metal, sun roof guides, seats (including all internal electrical/mechanical components), carpets, seat belts and pre-tensioners, wiper arms/blades /washer jets, wheels and tyres, wheel alignment/tracking/balancing adjustments
    • Parts subject to manufacturer's servicing requirements or periodic repair including but not limited to plugs/glow plugs, electrical leads and all filters
    • Any item or accessory not in the manufacturer's original specifications
  • Working materials (unless working materials and supplies such as oils, filters, anti-freeze and air conditioning recharges are required as a direct result of the failure of an included part)
  • Clutch (where the failure is due to the clutch having reached the end of its normal working life due to age or mileage, or the clutch is burnt out)
  • Brakes (including brake discs, brake pads and brake linings/shoes)
  • Contaminated fuel (including the clearing of fuel lines, filters and pumps/injectors)
  • Electrics (including bulbs, LED, High Intensity Discharge (HID), lamps/lenses, batteries, fuses, wiring harness, wiring terminals and remaking of disturbed electrical connections, in-car telephones and portable satellite navigation systems)
  • Miscellaneous items (including air conditioning recharging, ECU reflashes/upgrades, water ingress, exhaust system, auxiliary drive belts, brackets, mountings, tappings, supports, fixing and fastening devices, fuel tanks and fuel lines, corrosion, rubber hoses, metal pipes or plastic pipes and unions, core plugs and air bags)

General Exclusions

This agreement does not cover any maintenance or repair requests directly or indirectly caused by:

  • Non-compliance with the conditions relating to the manufacturer's servicing requirements for the vehicle in relation to those items that would have otherwise been identified during the service
  • Any failure of parts or breakdown caused by lack of normal and proper use or care, including the incorrect use of fuel or grade of oil
  • Any act, omission or negligence by you (or any user of the vehicle), which adds to the loss or damage
  • Water ingress, fire, collision, frost, snow, ice, flooding, freezing or corrosion
  • The failure or breakdown of a part which is under any manufacturer's or supplier's warranty
  • Any failure of parts which have reached the end of their normal working lives because of age or mileage (as confirmed by an independent assessment)
  • Any parts which have not actually failed to perform their normal function, including, but not limited to timing belts that are replaced as part of another job
  • Exhaust emission MOT failures
  • The cost of repair to components not listed as included for Maintenance or Breakdown under this agreement
  • Any failures which are the result of carbon build up

This agreement does not include the following:

  • Parts being subjected to recall by the manufacturer or parts which fail as a result of inherent design faults; or faults which existed before you entered into the agreement
  • We will not pay for any stripping down of the parts to determine the cause of the failure of parts or breakdown unless we accept the maintenance or repair request
  • In the event of a valid repair claim, a maximum of one hour of Diagnosis can be claimed (electronic or mechanical) to ascertain the failure of the vehicle
  • The costs relating to losses normally covered under a road risks insurance policy or losses resulting from an accident to the vehicle
  • Consequential damage is not included if it is reasonable for us to conclude that further damage has been caused by your failure to take preventative steps or to notify us after the initial failure of a component (for example, the vehicle being driven with a defective part) and any loss arising from:
    • excluded parts
    • incorrectly fitted parts
    • insufficient servicing
    • faults present at purchase
  • Vehicles which are altered or modified from the manufacturer's original specification, or are raced, rallied, track days (timed or untimed), used in competition, or for hire or reward
  • Vehicles which are beneficially owned by a company or person involved in the business of vehicle repair, servicing or dealership or by an employee of such a company or person

*Autodata is Europe's leading publisher and supplier of technical information for automotive professionals through printed and electronic media. Source www.autodata.ltd.uk

**All failures due to carbonisation are not covered including the Variable Nozzle Turbine (VNT) or Wastegate Actuator or any other part of the Turbo. Foreign object damage is not covered on any turbo claim.