ESTABLISHED IN 1904

Opening Hours

Days Business Hours
Monday – Friday 09:00 – 19:00
Saturday 09:00 – 18:00
Sunday 10:00 – 17:00
call us 01372 736 000

Service Advisor

A position has become available as a Service Advisor. The role includes some of the following:

  • To organise Service department bookings in an efficient and courteous manner to ensure utilisation of the workshop in line with dealer guidelines
  • To promote the service facilities of the dealership to encourage repeat after sales and sales activities
  • To achieve the Customer Satisfaction objectives and to ensure that the customer is dealt with professionally
  • Responds to customer telephone enquiries relating to service and repair and to book their vehicles in for the required work
  • Establishes customers ‘drop off and collection’ requirements or arranges alternative transport where necessary
  • Reviews vehicle and customer history to identify potential additional work requirements (such as recalls or items noted at last service)
  • Communicates the customer requirements to the service team in a legible, clear and understandable manner
  • Creates the invoice for work completed
  • Hands over vehicle to the customer advising them fully of the work carried out and giving a full explanation of the invoice
  • Handles customer problems, complaints and difficult situations using the necessary skills and where possible resolving the issue to the mutual satisfaction of the customer and the business

Candidates must have:

  • Good Numeracy skills
  • Good communication skills
  • PC literate
  • Pro active
  • Ability to deliver a high standard of customer service (CSI).
  • You must be driven, focused and possess exceptional organisational skills, with the ability to work under pressure towards daily targets on sales and quality.
  • Full UK driving licence is required.

Salary: £21,000 to £24,000 per annum plus commission OTE £31,000 to £34,000 per annum. Salary is subject to experience.

The hours for this position are Monday to Friday 8.00am to 6.00pm and Saturday 8.30am to 12.30pm on a rota basis.

Ref:

Working hours 45 hours per week.
Location Kiln Lane, Epsom, Surrey
Salary OTE up to £34,000 per annum
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