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Service Advisor

Service Advisor

Hours: Monday - Friday 8am -6pm Saturdays 8.30am - 12.30pm on a rota basis 

Salary: £30K OTE £36K

Service advisors are highly valued members of the team with responsibility for communication between the customer and the workshop. Our advisors know that customer service is more than completing the job - it's about understanding the customer’s expectations, anticipating their future needs, and building long term trusted relationships.

· Creating customer confidence in the aftersales operation by taking ownership of every customer’s experience.

· Experience of delivering high levels of customer satisfaction in a very busy and demanding environment. Motor trade experience is desirable.

· People focused with the confidence and personality to develop long term customer relationships.

· Possess excellent communication skills with the ability to explain complex information accurately and concisely.

· Strong organisation and prioritisation skills – to schedule work effectively balancing the needs of the customer and the capacity of the workshop.

· Customer focused – able to identify and tackle critical issues. Be willing to find solutions and be prepared to maintain a positive customer experience.

· Able to work with defined processes and guidelines and have good core administration skills to accurately capture customer details to the required standards.

· Flexible team player. Able to undertake new tasks and use initiative to support after sales team during busy periods.

· Results focused, you will be resilient and overcome obstacles to success and to learn from feedback.

Full UK Driving Licence is required.

What Are The Perks of Being a Wilsons Employee?

You get discounts staff discounts on purchase of cars and aftercare MOT and servicing.

Training, excellent working environment, company pension, long service awards, company-wide social events, staff car scheme, cycle to work and holiday entitlement increase.

Successful candidates will be contacted to arrange an interview. Due to the high amount of applications we receive, unfortunately we are not able to get back to you if you are unsuccessful.

 

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Transport For London

Cars need to meet minimum emission standards when travelling in the Ultra Low Emission Zone (ULEZ) or the daily charge must be paid.

Minimum emission standards

Petrol: Euro 4
Diesel: Euro 6

The ULEZ will be enforced based on the declared emissions of the vehicle rather than the age. However:

Information from Transport For London

Check this car on the TFL website before purchasing: https://tfl.gov.uk/modes/driving/check-your-vehicle/

Wilsons Group accepts no responsibility for the accuracy of TFL's data and the consequences occurred

All our vehicles are subject to an Admin Fee. Our Admin Fee covers any additional administration needed during your transaction, including a thorough provenance check (HPI Check). The admin fee also includes the cost to fully valet, register and, if necessary, MOT your vehicle (if less than 6 months left of current MOT).

Our administration fee is a variable fee which covers the additional administration needed when transacting with different categories of customers as specified. Retail Customers £199.00 - (Private buyers - NOT an owner, partner or director of a new/used vehicle sales company). Retail Customers using a finance broker outside our official panel of lenders paying funds direct to Wilsons Epsom - £399.00. All fees are inclusive of VAT.