Customer Retention Specialist | Epsom, Surrey | Wilsons Group


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Customer Retention Specialist

We are currently looking for an enthusiastic and proactive Customer Retention Specialist for our expanding multi franchise dealership in Epsom, Surrey!

With award-winning sales staff and a superb aftersales department, we are passionate about providing exemplary customer care. Working as a team we strive to achieve exceptional results in this area, placing a strong emphasis on customer service.

This is a newly developed role and will be working with an established management team, to help guide you to develop and exceed in this new role.

The successful candidate will be joining a target driven team, and you will receive ongoing training and development. Customer Retention Specialist will also receive a competitive base salary plus an attractive target-based commission structure, plus many other company benefits

Key Responsibilities:

* Work in a fast-paced environment to make outbound calls to existing customers.
* Meet and Greet existing customers upon arrival to the showroom and begin the sales process.
* Manage the service diary, meet service customers with a view to upgrade their vehicle.
* Build customer loyalty by follow-up of customer calls.
* Promoting certain financial products and services
* Remaining compliant and in line with FCA regulations. (Training will be provided).
* Work simultaneously with multiple computer applications and databases (training will be provided).
* Process and update customer information to maintain accurate customer data at all times.

Key Requirements:
· Must be driven to hit and exceed Targets.
· Able to work in a team environment.
· Excellent communication and interpersonal skills.
· Ability to understand, anticipate and ultimately meet customer needs.
· Possess high energy and enthusiasm with an ability to think outside the box.
· Previous experience within the motor industry is desirable but not essential.

This position is a full-time position including Saturdays, the company also has a strong value of promoting from within and this is a real career opportunity.


Working Hours 9am - 6pm 5 Days a week including Saturdays
Location Epsom, Surrey
Salary £15-20k Basic - £35k OTE
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