• We’re Highly Rated for our Customer Service

We’re Highly Rated for our Customer Service

We have been officially recognised by AutoTrader for the third year in a row!

Outstanding customer care is at the heart of what we do here at Wilsons Epsom. We are the largest family-run new and used car supermarket in the South of England and have been selling cars for over 117 years.​​

We proudly offer our customers extensive choice, unbeatable value and a service they can trust in one location. Caring for our customers is the principle that runs through everything we do, which is why we’re absolutely over the moon to be Highly Rated for our customer service by AutoTrader for the third successive year!

AutoTrader’s Highly Rated campaign recognises the retailers who are providing the highest level of customer service. As explained on the AutoTrader website, Highly Rated retailers like us are those with the very best customer reviews on their site.

What Makes a Highly Rated Dealership? 

To receive our Highly Rated badge of recognition, we were required to:

  • Have an average customer rating of at least four stars in AutoTrader’s marketplace - we have 4.3 stars out of 5!
  • Have a certain number of high-quality reviews - of which we proudly have many.
  • Regularly engage with customer reviews by responding to them and contribute to the AutoTrader community - we’re always happy to openly communicate with our customers and respond to reviews. 

By receiving a Highly Rated badge, it means that our customers have spoken and consistently recognised our excellent customer service and car buying experience.

Rave Reviews from our Customers

Here’s just an example of some of the most recent customer reviews we’ve received on AutoTrader in the last couple of weeks:

“I would recommend Wilsons Epsom to friends and family because you get a good deal and great service.” - Mr Steven Loveridge.

Wilsons Epsom were really helpful and I’d recommend them because they made the whole confusing experience easy and were very friendly, but businesslike.” - Mrs Catherine Mann.

“I was pleased with Wilsons Epsom and would recommend them because the whole experience was professional, smooth and faultless, thank you.” - Mrs Elizabeth Dhanoo.  

We are extremely grateful for your positive feedback and support which has led us to receive this recognition, so a very big THANK YOU from us to you. Here’s to another year of happy customers and happy motoring! 


All our vehicles are subject to an Admin Fee. Our Admin Fee covers any additional administration needed during your transaction, including a thorough provenance check (HPI Check). The vehicle provenance investigation checks if a car has finance owing, is stolen, cloned, written off or clocked, giving you real confidence in your car. Our vehicle checks carried out during preparation also include a cosmetic and mechanical assessment of each vehicle. The admin fee also includes the cost to fully valet, register and, if necessary, MOT your vehicle (if less than 6 months left of current MOT).

Our administration fee is a variable fee which covers the additional administration needed when transacting with different categories of customers as specified:

All of the above fees are inclusive of VAT