• Appointment Information

Appointment Information

Wilsons Service & MOT Appointment Information

When booking your vehicle into our Epsom Service Centre, it is important that you are aware of the following service and MOT appointment information to avoid any confusion.

Drop And Leave Appointments

If you book your vehicle in for its service, MOT or both for a drop and leave appointment, drop off time is between 8am and 10am. Your vehicle could be ready at any time up until 5:30pm. If it's ready any earlier than this, you will receive a call from one of our service advisors telling you that your vehicle is ready to collect.

While You Wait Appointments

Between Monday and Friday, we offer three while you wait appointments for a service or MOT. Each of these appointments are allocated a two-hour time slot. You cannot book a 'While You Wait' appointment for a service and MOT at the same time because it will run over the allotted two hour period.​ Any appointments dropping after 12 will not be able to have a waiting appointment. ​We offer the below-waiting appointments:

Nissan

08:30

11:00

12:00

All Other Makes

08:30

10:00

12:00

Diagnostic Appointments

We only offer drop off and leave appointments if you're bringing your car in to have a fault diagnosed. This is because we may need your vehicle for the whole day to fully assess the issue and provide a diagnosis.

Saved

All our vehicles are subject to an Admin Fee. Our Admin Fee covers any additional administration needed during your transaction, including a thorough provenance check (HPI Check). The vehicle provenance investigation checks if a car has finance owing, is stolen, cloned, written off or clocked, giving you real confidence in your car. Our vehicle checks carried out during preparation also include a cosmetic and mechanical assessment of each vehicle. The admin fee also includes the cost to fully valet, register and, if necessary, MOT your vehicle (if less than 6 months left of current MOT).

Our administration fee is a variable fee which covers the additional administration needed when transacting with different categories of customers as specified:

All of the above fees are inclusive of VAT