Aftersales FAQ's | Wilsons Group


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Aftersales FAQs

At Wilsons Epsom, Surrey

What is checked for in an MOT?

The MOT test checks the safety and roadworthiness of your vehicle. A number of components are inspected and tested, including the lights, electrical wiring, steering and suspension, brakes, tyres, seat belts, exhaust system and horn. For full details on our MOT testing procedure, contact Wilsons today.

How often should I service my car?

Your vehicle should typically be serviced every 12 months or within a certain mileage range – often 10,000 to 15,000 miles – whichever comes first. The specifics vary depending on the make and model of your vehicle, but you can check your recommended service intervals in your owner’s manual or by contacting us at Wilsons.

How often should brake fluid be changed?

Brake fluid changes are often carried out during a major service – typically every two years. This will come as part of the standard work and will therefore be included in the cost. Should you feel your brake fluid needs changing sooner, get in touch with us and we’ll be happy to take a look.

What does a full car service include?

A full service includes additional checks to an interim service. Items such as the engine oil and filters, coolant, battery, suspension and more are tested to ensure your vehicle is running at optimum efficiency. For full details on what a full service entails at Wilsons, contact us today.

How often should I change my brake pads?

The frequency of brake pad changes on your vehicle depends very much on how and where you drive it. If you cover many miles and often travel in stop-start traffic, for example, you’ll need new brake pads more frequently than if you only do a few thousand miles per year or drive mainly on the motorway.

How to maintain my tyres?

To maintain your tyres, check them regularly for damage such as bulges or cuts, ensure they are kept at the correct pressure and check the tread depth frequently. You can also make sure your tyres are looked after by avoiding overloading your vehicle and maintaining good driving habits.

What are the advantages of a car air conditioning service?

An air conditioning service ensures your system works as efficiently as possible, keeping you cool on hot days without unduly affecting the car’s performance. It also helps to ensure dust and pollen don’t make it into the cabin, and removes the build up of any bacteria or mould that may cause unpleasant smells.

Why have a car service plan?

A car service plan enables you to spread the cost of your routine vehicle maintenance over a number of months, at a fixed price. This means that there’s no larger outlay when the time comes for your service, and ensures that the price remains inflation-proof for the duration of your plan.

How often should the cambelt be replaced?

The cambelt, or timing belt, typically needs replacing every 40,000 to 100,000 miles. This is quite a large variation, and the reason is that different manufacturers have different recommendations. You can check your owner’s manual for the recommended intervals for a cambelt change, or contact us to find out.

Do you use genuine parts?

Here at Wilsons, our trained technicians are able to service a wide range of makes and models. As part of our service, we use genuine, manufacturer-approved parts when we make repairs or replacements, ensuring the ongoing performance and reliability of your model. These are supplied by our on-site team and come with a warranty for your peace of mind.

Can you provide a full quote for servicing?

We always aim to keep our pricing transparent and will provide a quote for your vehicle service before beginning work, meaning you know what to expect when it comes to payment. Should our technicians identify any additional work that needs doing, we’ll inform you and provide a quote before proceeding.