TREATING CUSTOMERS FAIRLY

Take the acid test of treating customers fairly:

Would you recommend us to others?

"At Wilsons, caring for our customers is the principle that runs through everything we do. We care that customers have great choice, excellent value and exceptional service that extends beyond buying a car. We care that customers are treated fairly with honesty, integrity and plain dealing in everything we do."

Gina Wilson
Director of Wilsons
Caring for motorists more since 1904

We care about passing the acid test of treating customers fairly. Would you recommend us to others? Our reputation matters.

We take pride in these family values. Values which have been the same since Wilsons was established in 1904. Generations of customers have come to try Wilsons and then rely on us time and again. Because we care.

We care about our appearance. Our dealerships are professional and welcoming to make you, our customers, feel comfortable. Because buying a car is special.

We care about our service. Our sales professionals are fully trained to give you expert advice and guidance so you can choose the best car for your needs and your budget. We make our products and services easy to understand, simple to do and noticeably stress free – so you can enjoy your motoring more.

We care about you getting the best price. Our price promise guarantees that you won't pay less elsewhere, so you can always buy with confidence with Wilsons. Because we care about treating you fairly.

We care about treating you fairly. We are always polite, friendly helpful and professional – never pushy. We listen to what you say, what you need and what you want. We are dedicated to giving you honest, accurate, relevant information that is not misleading – so you can make your mind up fairly with all the facts.

We care about your satisfaction. We aim to go beyond making you happy. We want you to be delighted – with everything that we say, do and offer to you.

We care about getting better every day. Perfection is our aim and we are committed to continuously improve so that we can offer you an unrivaled service for your motoring needs.

We care about standards. All our products meet the highest standards: those required by our seven franchise manufacturers. Those expected by us. And those demanded by you. Only when we are entirely satisfied with our products will we give them our seal of approval and offer them to you.

We care about complaints. We always listen to our customers and take complaints very seriously. If you are the slightest bit dissatisfied with any aspect of Wilsons, please contact our Customer Services department:

Call: 01372 736 000

Email: customer-care@wilsons.co.uk

Write to: Wilsons' Customer Services Department, Kiln Lane, Epsom, Surrey, KT17 1DH.